REFUND, RETURN & CANCELLATION POLICY

Effective Date:24/06/2026

At Aadinath Peripherals & Consumables, customer satisfaction remains an important operational objective. However, due to the commercial nature of products supplied by our organization, including high-value electronics, information technology hardware, enterprise infrastructure systems, networking equipment, licensed software products, fragile semiconductor components, special procurement products, business procurement transactions, and manufacturer warranty governed technology products, all requests relating to order cancellation, product return, replacement requests, transit damage claims, refund requests, defective product claims, and procurement withdrawal requests are governed by strict operational and commercial conditions.

Unlike standard consumer products sold through conventional ecommerce channels, technology products frequently involve manufacturer warranty dependency, rapid market price fluctuation, product depreciation immediately after package opening, compatibility-sensitive purchasing decisions, non-reversible software activation, distributor procurement commitments, enterprise supply contracts, and fragile logistics handling conditions.

Accordingly, customers acknowledge that refund eligibility, cancellation rights, return approval procedures, replacement eligibility, procurement reversals, and transaction dispute resolution remain subject to business policies specifically designed to protect legitimate operational interests of Aadinath Peripherals & Consumables while ensuring fair treatment of customers acting in good faith.
By placing any order, initiating procurement, confirming quotation acceptance, making payment, issuing purchase orders, engaging in enterprise procurement, or purchasing products through any transaction channel operated by our organization, customers expressly acknowledge acceptance of the terms contained within this policy.

Scope and Applicability of Refund Policy

  • This policy applies universally to all transactions conducted with Aadinath Peripherals & Consumables irrespective of the transaction channel through which the order originated.
  • Covered transaction channels include website-based ecommerce checkout transactions, direct online purchases, quotation-based purchase confirmations, WhatsApp-based commercial transactions, direct bank transfer transactions, enterprise procurement arrangements, institutional purchase orders, bulk commercial procurement transactions, corporate technology procurement contracts, government procurement participation, reseller supply transactions, special procurement transactions, custom sourcing arrangements, infrastructure deployment procurement, and all direct business transactions involving sale or supply of products by our organization.
  • Customers acknowledge that different transaction categories may be subject to different refund or cancellation rights depending upon product category, procurement stage, order value, sourcing complexity, product condition, and operational commitments already initiated by our organization.
  • Retail customer rights may differ materially from enterprise procurement transaction conditions.

Order Cancellation Prior to Dispatch Processing

  • Customers may request cancellation of orders only before the product enters active dispatch workflow and before procurement commitments become commercially irreversible.
  • Cancellation requests submitted before dispatch shall remain subject to internal operational review.
  • Customers expressly acknowledge that placement of an order does not guarantee unrestricted cancellation rights merely because shipment has not physically departed.
  • Orders may become commercially non-cancellable even before dispatch where internal procurement activity has already begun.
  • Such circumstances may include reservation of distributor inventory specifically against customer order, allocation of limited stock against customer transaction, packaging preparation already completed, supplier procurement commitment initiated, procurement payment already transferred to distributor or manufacturer, enterprise supply scheduling already confirmed, or special sourcing process already initiated based upon customer order confirmation.
  • Where procurement commitments have already created commercial cost exposure for our organization, cancellation approval may be denied entirely.
  • Where cancellation is approved prior to dispatch, administrative charges, payment gateway fees, banking charges, processing fees, procurement reversal costs, and internal transaction handling costs may be deducted before refund approval.
  • Cancellation approval remains entirely subject to internal commercial discretion exercised by Aadinath Peripherals & Consumables.

Cancellation Requests After Shipment Dispatch

  • Once a product has been physically packed, processed for shipment, assigned to courier infrastructure, or formally handed over to any logistics provider, customers acknowledge that operational costs have already been incurred by our organization.
  • Accordingly, cancellation requests submitted after shipment dispatch shall normally not be accepted.
  • Customers acknowledge that post-dispatch cancellation attempts may create irreversible commercial loss including packaging expenditure, logistics booking charges, courier service charges, reverse pickup costs, shipment recall charges, warehouse handling expenses, administrative reversal costs, and internal operational losses.
  • In rare circumstances where post-dispatch cancellation is exceptionally approved by management, refund approval may remain subject to deduction of all actual operational expenses already incurred by our organization.
  • Such deductions may include outward shipping charges, reverse logistics charges, courier cancellation fees, packaging material cost, payment gateway charges, operational handling fees, supplier cancellation penalties, and administrative processing charges.
  • Customers acknowledge that shipment dispatch materially changes cancellation eligibility.

Special Procurement and Non-Cancellable Orders

  • Certain products sold by Aadinath Peripherals & Consumables may not be maintained in standard inventory and may instead be procured specifically upon customer request.
  • Customers expressly acknowledge that certain transactions involve products sourced directly from distributor networks, manufacturer allocation systems, enterprise procurement channels, import procurement systems, supplier reservation systems, or custom sourcing arrangements initiated solely because of customer purchase commitment.
  • Examples may include enterprise servers, high-end workstation systems, imported hardware, specialized graphics processing units, bulk procurement orders, custom-built desktop systems, enterprise networking infrastructure, commercial deployment hardware, limited allocation products, discontinued inventory procurement, business tender procurement products, and special order technology products not maintained in standard retail inventory.
  • Once procurement commitment begins for such products, cancellation rights shall cease entirely.
  • Such transactions may become strictly non-refundable and non-cancellable irrespective of shipment status.
  • Customers expressly accept such procurement risk when confirming purchase of special-order products.

Product Return Eligibility Framework

  • Aadinath Peripherals & Consumables does not operate under an unrestricted return model.
  • Technology products cannot be treated as conventional consumer products because opened electronics often lose resale value immediately after package opening, product authenticity may become difficult to verify after customer handling, component misuse may occur undetectably, and improper installation frequently causes technical damage not externally visible.
  • Accordingly, return requests shall only be reviewed under limited commercially legitimate circumstances.
  • Return requests may be considered only where our organization has delivered materially incorrect product different from confirmed order specifications, product has suffered substantial transit damage before delivery completion, product arrives physically damaged due to courier mishandling, manufacturer defect is identified immediately upon first usage, product packaging arrives visibly compromised, essential components are missing from factory-sealed package, or product arrives completely non-functional directly upon first installation.
  • Submission of return request does not create automatic entitlement to return approval.
  • Every case shall undergo independent review.

Mandatory Immediate Product Inspection Requirement

  • Customers are strictly advised to inspect products immediately upon receipt.
  • Because technology hardware products are often fragile and technically sensitive, delayed inspection significantly complicates dispute investigation.
  • Customers are expected to verify product packaging integrity, confirm manufacturer seal condition, verify product model accuracy, inspect physical condition, check included accessories, examine serial number labeling, verify invoice consistency, and conduct immediate basic functionality inspection wherever technically feasible.
  • Claims submitted after prolonged delay may become substantially more difficult to verify.
  • Products kept unopened or uninspected for unreasonable periods after delivery may lose eligibility for damage-related dispute review.
  • Customers bear responsibility for conducting timely inspection immediately upon delivery completion.

Mandatory Unboxing Video Requirement for Damage and Missing Item Claims

  • For any dispute involving physical damage, transit damage, missing accessories, packaging tampering, broken product condition, missing internal components, incorrect product delivery, seal tampering concerns, or packaging integrity disputes, customers shall be required to provide uninterrupted video evidence documenting the complete package opening process.
  • Video evidence must begin before package opening while shipment remains fully sealed.
  • The recording should clearly capture the outer shipping package, shipping labels, package condition, manufacturer seal condition, package opening process, internal protective packaging condition, product condition immediately upon removal, accessory verification process, and identification of any physical defect discovered.
  • Edited recordings, incomplete recordings, partial footage, post-opening video submissions, missing packaging documentation, or manipulated visual evidence may be rejected during claim review.
  • Failure to provide commercially reasonable evidence may result in claim rejection.
  • This requirement exists because technology hardware disputes frequently involve courier damage allegations impossible to independently verify after product handling has occurred.

Dead on Arrival (DOA) and Manufacturer Defect Claims

  • Certain products may occasionally exhibit operational defects immediately upon first use despite arriving in factory-sealed condition.
  • Customers claiming Dead on Arrival status acknowledge that DOA determination does not occur solely based upon customer assertion.
  • DOA investigation may require technical troubleshooting procedures, serial number verification, product diagnostics, manufacturer service center evaluation, technical documentation review, warranty registration review, product authenticity confirmation, manufacturer technical approval, and independent verification of reported malfunction.
  • Customers may be required to cooperate with technical troubleshooting procedures prior to replacement review.
  • Where manufacturer warranty procedures require direct manufacturer involvement, customers acknowledge that manufacturer diagnostic timelines may affect final resolution timing.
  • Replacement approval for DOA products may remain subject to manufacturer confirmation procedures.
  • Immediate refund shall not automatically apply merely because a customer alleges operational defect.

Products Strictly Excluded From Return Eligibility

  • Certain products shall remain permanently excluded from return eligibility irrespective of customer request.
  • Non-returnable categories include products physically damaged after delivery due to customer misuse, products damaged during incorrect installation procedures, products subjected to improper handling or unauthorized modification, products returned without original packaging, products missing manufacturer accessories, products showing signs of usage after package opening, activated software products, opened antivirus licenses, digital license keys already issued, software subscription products, products damaged due to electrical misuse, voltage fluctuation damage, opened printer consumables, opened toner cartridges, opened ink cartridges, products altered physically by customer, products with damaged warranty seals, products with missing serial number labels, products showing evidence of tampering, products returned in materially different condition than originally delivered, and products supplied specifically under enterprise procurement agreements involving custom sourcing.
  • Opened technology products frequently cannot be resold safely.
  • Accordingly, package opening alone may materially affect return eligibility depending upon product category.

Product Compatibility Disputes Do Not Qualify for Refund

  • Customers purchasing processors, memory modules, graphics cards, SSD storage devices, motherboards, server components, networking equipment, specialized accessories, enterprise hardware modules, upgrade kits, or technically sensitive hardware acknowledge sole responsibility for independently verifying compatibility prior to purchase.
  • Our organization may provide commercially reasonable technical guidance; however such communication shall not constitute guaranteed compatibility assurance.
  • Compatibility depends upon factors including chipset support, BIOS revision compatibility, physical installation clearance, power supply capacity, operating system environment, firmware compatibility, network infrastructure architecture, manufacturer support limitations, enterprise deployment configuration, and software licensing compatibility.
  • Where customers purchase incorrect products due to misunderstanding compatibility requirements, refund eligibility shall not arise solely because purchased products prove incompatible with customer systems.
  • Incorrect purchase decisions remain customer responsibility.

Refund Processing Workflow

  • Refund processing shall begin only after internal review confirms that customer request satisfies eligibility conditions established under this policy.
  • Refund approval may require return shipment verification, inspection of returned product condition, technical review of alleged defect, confirmation of product authenticity, serial number validation, packaging verification, internal damage investigation, supplier review, manufacturer consultation where necessary, logistics damage investigation, and financial reconciliation procedures.
  • Customers acknowledge that refund approval does not begin automatically when refund request is submitted.
  • Submission of refund request merely initiates review procedure.
  • Internal approval must occur before refund processing begins.

Refund Processing Timelines

  • Where refund approval has been granted after successful internal review, refund processing shall normally begin within commercially reasonable internal processing timelines.
  • Standard refund initiation may occur within approximately five to ten business days after approval completion.
  • However customers acknowledge that actual credit timing may depend upon banking infrastructure performance, payment gateway settlement cycles, UPI reversal timelines, credit card issuer processing systems, bank-side transaction verification procedures, financial institution settlement procedures, interbank processing delay, or operational limitations within payment service providers.
  • Once refund processing has been initiated successfully by our organization, delays occurring within external banking systems shall remain outside direct control of Aadinath Peripherals & Consumables.
  • Our organization shall not be liable for bank-side processing delay occurring after refund initiation.

Replacement May Be Offered Before Refund

  • Customers acknowledge that refund shall not automatically constitute the first available remedy.
  • Where operationally feasible, replacement may be offered instead of direct refund.
  • Replacement may be prioritized where identical replacement inventory remains available, manufacturer approves replacement under warranty framework, damage occurred during transit, product defect qualifies under technical replacement procedure, logistics damage claim has been verified successfully, or operational review determines replacement constitutes commercially appropriate resolution.
  • Refund may not always be the immediate or preferred remedy.
  • Our organization reserves discretion to offer replacement before considering refund approval.

Fraudulent Return Abuse and Chargeback Protection

  • Aadinath Peripherals & Consumables reserves unrestricted authority to investigate suspicious refund behavior, fraudulent return requests, false damage claims, malicious chargeback disputes, serial refund abuse patterns, attempted return of substituted products, serial number mismatch disputes, intentional product tampering, fabricated transit damage allegations, unauthorized removal of accessories, fraudulent payment reversal attempts, policy exploitation behavior, identity manipulation, procurement fraud, and any conduct reasonably suspected to cause financial loss to our organization.
  • Where fraudulent activity is suspected, refund processing shall be suspended immediately pending internal investigation.
  • Customers found engaging in fraudulent commercial conduct may be permanently blacklisted from future transactions.
  • Where financial fraud causes measurable business loss, legal remedies may be pursued under applicable law.

Final Decision Authority

  • All decisions relating to cancellation approval, return approval, refund authorization, replacement approval, damage claim review, procurement reversal approval, dispute resolution, fraud investigation outcomes, eligibility determination, and policy interpretation shall remain exclusively within operational authority of Aadinath Peripherals & Consumables.
  • Submission of customer request does not guarantee approval.
  • Every dispute shall be reviewed independently based upon available evidence, transaction history, product condition, commercial commitments already incurred, manufacturer policy requirements, and operational circumstances relevant to the transaction.
  • Internal decision issued after review shall remain final and binding.

Governing Law and Dispute Resolution

  • All disputes arising from cancellation requests, refund disagreement, return dispute, replacement conflict, payment dispute, product condition disagreement, chargeback dispute, procurement disagreement, enterprise transaction conflict, warranty disagreement, or commercial conflict associated with transactions conducted with Aadinath Peripherals & Consumables shall be governed exclusively by laws applicable within India.
  • Exclusive legal jurisdiction for all proceedings shall remain limited to competent courts situated within Mumbai, Maharashtra.
  • No alternate jurisdiction shall apply.

Contact Information

  • For cancellation requests, return requests, refund disputes, replacement claims, warranty coordination, or transaction dispute resolution, customers may contact:
  • AADINATH PERIPHERALS & CONSUMABLES Sheel Chambers, Ground Floor 10 Cawasji Patel Street Near Mahesh Lunch Home Fort, Mumbai – 400001 Maharashtra, India